FAQs About Coronavirus

If you have done either pathology or radiology test, we strongly recommend to book face to face consultation only. Results can be very difficult to explain on the phone and hence ineffective treatment plan. Therefore, if you have done any results, please book face to face consultation type.

Yes, you can do telehealth consultation with our doctor, even though you are our new patient. However, you won’t be eligible for bulkbilling phone consultation. Please choose “Private phone consult” type if you wish to continue.

Yes, you can. However, please choose “private phone consult” type or “private video consult type”.

At our clinic, we perform disinfectant procedures as per current guideline.

Our receptionists will follow infection control policy to reduce risk of spread of infection inside medical centre. We request all our patients to show respect to our receptionists and kindly follow their guidance and follow the infection control policy to keep our patients and team safe. 

Our patients are encouraged to wear masks to reduce your own risk of coronavirus infection.

If our patients are having flu like symptoms, we offer FREE mask and separate from other patients to reduce risk of spread of infection.

we would like to inform our patients that we will take all the measures to prevent any transmission of infection among our patients, doctors and staffs. We can reassure our patients that we have made sure our clinic stays quite low risk for Coronavirus infection. Our clinic screening protocols and infection control protocols are regularly reviewed and updated to keep our patients, community, doctors and staffs safe, in accordance with the government recommendations.

Our clinic’s screening and infection control protocols are regularly reviewed and updated to ensure the safety of our patients, community, doctors, and staff.

We encourage all our patients bring your own masks especially if you are having cold and flu symptoms. If you have forgotten to bring and having cold and flu symptoms, you can request FREE mask at our Reception.

Yes for some patients. Our pathology can do covid testing. However, to reduce spread of coronavirus infection, we encourage our patients to do covid RAT at their home.

Having said that, your doctor may decide to do at pathology and if so, pathology team can offer onsite covid testing now.

If you are having cold and flu symptoms, please contact our receptionist to postpone or cancel your appointment. In some cases, you may offer for phone or telehealth consultation. 

If you feel very unwell and severely short of breath, you should visit Emergency Department. If your symptoms are not too bad, you can book online for telehealth or ring us for telehealth appointment.

Please DO NOT walk-in. Please do not ENTER clinic, ring us first. There is also Coronavirus Clinic at Nepean Hospital, West Block Level 1. They have their criteria whom they are going to see or test. If you see doctor, your doctor will direct you what you should do next.

Please Click Here for detailed information on home isolation, covering topics such as:

• Who should be isolated at home?
• Do I need to wear a mask inside my home?
• What about other people in my home?
• Do carers or household members need to be isolated as well?
• Going outside while I am on self-isolation
• Keeping spirits up while in home isolation
• How to reduce boredom during isolation?
• How to clean my room and my house?

It is always the same as above regarding home isolation whether you are suspected or confirmed case of Coronavirus infection. Please Click here to read everything you need to know about home isolation.

At the time of writing, family members are not required to do self isolation unless they started having symptoms then they should get tested for covid infection.

While COVID-19 is of concern, it is important to remember that most people displaying symptoms such as fever, cough, sore throat and tiredness are much more likely to be suffering from a cold or other respiratory illness – not COVID-19.

However, as a precaution, if you do develop these symptoms soon after leaving isolation, you are encouraged to see your usual doctor. Your doctor will be able to advise you on what steps you should take to get better and may test you for a number of respiratory infections including coronavirus, if medically necessary.

Practising good sneeze/cough hygiene is the best defence against most viruses. You should:

• wash your hands frequently with soap and water, before and after eating, and after going to the toilet
• cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser
• practice social-distancing (stay more than 1.5 meters from people)
• and if unwell, avoid contact with others and stay home and book online for “telehealth” consultation.

For the latest advice, information and resources, go to www.health.gov.au

Call the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450. 

The phone number of your state or territory public health agency is available at www.health.gov.au/state-territory-contacts

If you have concerns about your health, speak to your doctor.

Public health unit contact details are not for all people.

If you are a suspected or confirmed case, the local public health unit in the state or territory where you have been placed in home isolation would normally provide their contacts details to you.

If you don’t have these details or they have been misplaced, you are welcome to call the National Coronavirus Health Information Line on 1800 020 080.

They will redirect you to the state and territory health department responsible for the local public health unit.

• Wash your hands frequently, cover your cough/sneeze
• If you are worried, please ring us to book a telehealth appointment or book online.
• Avoid any crowded places or any public places or any public transport or wear mask when you go those crowded places
• Stay up-to-date with government recommendation